When do Early Adopter units ship?
Production runs in batches after pre-order closes. You'll get an email with your unit's batch number and an estimated ship window as soon as pre-orders close, and again when your batch enters final QA. We won't quote a date we can't hit.
What's locked in vs. the retail price?
The $149 hardware unit price and the $9/mo monitoring rate are both locked in at pre-order, for the life of your account. Public retail will be priced higher — pre-orders skip the introductory tier and go straight to the first production batch.
Can I cancel the $9/mo monitoring plan?
Yes. The monthly plan is cancellable at any time from your account page. The hardware is yours regardless — if you cancel, your device still alerts the driver, calls your emergency contacts, and escalates through the chain. You only lose the automatic 911 step, which the contact-chain tier doesn't include.
What happens after I pre-order?
We email you a confirmation with a pre-order ID and your batch number. When your batch ships you'll get a tracking number. You'll also be invited into the early-access onboarding flow a week or two before your unit arrives, so you can pre-load your emergency contacts and test the chain before your first drive.
Is cellular service included?
Yes. The hardware tier bundles a multi-carrier cellular SIM and the data plan it needs to reach your contacts and emergency services. There is no separate carrier bill, no activation step, and no overage charges. If you only buy the hardware tier (no $9/mo), cellular is still included for the basic escalation chain — it just won't contact 911.
How do fleet orders (10+ vehicles) work?
Fleet orders are quoted per-deployment: vehicle count, depots, alert routing rules, and any integration with your existing dispatch or incident-logging systems. Pricing scales with volume, dashboards are multi-tenant, and a dedicated account manager walks the rollout with you end to end. Email heatsentry-os@polsia.app to start a fleet conversation.